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MBI: Human Services Survey

 

Authors: Christina Maslach & Susan E. Jackson

Recognized as the leading measure of burnout, the Maslach Burnout Inventory™ (MBI) is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.

MBI-Human Services Survey (MBI-HSS): The MBI-HSS is the original and most widely used version of the MBI. Designed for professionals in the human services, it is appropriate for respondents working in a diverse array of occupations, including nurses, physicians, health aides, social workers, health counsellors, therapists, police, correctional officers, clergy, and other fields focused on helping people live better lives by offering guidance, preventing harm, and ameliorating physical, emotional or cognitive problems. The MBI-HSS (MP), adapted for Medical Personnel, is available.

The MBI-HSS addresses three scales:

  • Emotional Exhaustion measures feelings of being emotionally overextended and exhausted by one's work.
  • Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction.
  • Personal Accomplishment measures feelings of competence and successful achievement in one's work.

Use with the Areas of Worklife Survey (AWS) as a Toolkit to measure both the extent and likely cause of burnout

Showing 1 - 6 of 6 items

Features of the MBI-HSS

Purpose: Measure burnout.

Length: 22 items

Average completion time: 10-15 minutes

Target population: Working adults

Administration: For individual or group administration

Use the Maslach Burnout Toolkit™ for Human Services to assess burnout within the worklife context. The Maslach Burnout Toolkit combines the MBI with the Areas of Worklife Survey (AWS) to create an assessment to aid burnout prevention and remediation for human services professionals. The AWS is a companion piece to the MBI and identifies key areas of strengths and weaknesses in the organizational setting.

Uses of the MBI-HSS

  • Assess professional burnout in human service professions
  • Assess and validate the three-dimensional structure of burnout
  • Understand the nature of burnout for developing effective interventions

Scales:

Emotional Exhaustion
Depersonalization
Personal Accomplishment

Translations

For more information on translations of the MBI-HSS into languages other than English, please click here.

About Burnout

For more information on the topic of burnout, please click here.

About Burnout

Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.

The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996

An excellent review of the implications of burnout on the brain is available from the APS Observer.  This article also includes discussion of the MBI and Areas of Worklife Survey constructs in burnout.

Frequently Asked Questions

Which MBI form should I use?
What is the relationship between the MBI scales?
Why isn’t there a single burnout score, or can I just use the Emotional Exhaustion scale?
Can I use cut-scores to identify a state of burnout?
How do I calculate critical boundaries for the Burnout Profiles of my group?
Why do I need to look at the person’s life context and not just their burnout level?
How can burnout be prevented or reduced?
What is the General Population Norm in the MBI-HSS and MBI-HSS (MP) reports?
What are limitations and issues with using abbreviated forms of the MBI (e.g., 2-item MBI, 9-item MBI, etc.)?

 

MBI Introduction Sheets and Other Information

The Problem with Cut-Offs for the Maslach Burnout Inventory
INTRO SHEET: Maslach Burnout Toolkit for Human Services
INTRO SHEET: Maslach Burnout Toolkit for Medical Personnel
INTRO SHEET: Maslach Burnout Toolkit for Educators
INTRO SHEET: Maslach Burnout Toolkit for General Use

Areas of Worklife Survey
The organizational context of burnout.
Maslach Burnout Inventory™ (MBI)
Recognized for more than a decade as the leading measure of burnout. The MBI assesses professional burnout in human services, education, business, and government professions.
Maslach Burnout Toolkit™
Combines the AWS and MBI forms to measure burnout with worklife context.