The leading measure of burnout
Christina Maslach, Susan E. Jackson, Michael P. Leiter, Wilmar B. Schaufeli, & Richard L. Schwab
AWS/MBI Personal Report
AWS/MBI Group Reports
MBI Manual
MBI License to Use
MBI Translations
AWS/MBI Online Survey
MBI Sample Items
Recognized for more than a decade as the leading measure of burnout, the Maslach Burnout Inventory (MBI) incorporates the extensive research that has been conducted in the more than 25 years since its initial publication. The MBI Surveys address three general scales:
- Emotional exhaustion measures feelings of being emotionally overextended and exhausted by one's work
- Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction
- Personal accomplishment measures feelings of competence and successful achievement in one's work
The MBI is an invaluable tool for:
- Assess professional burnout in human service, education, business, and government professions
- Assessing and validating the three-dimensional structure of burnout
- Understand the nature of burnout for developing effective interventions
Forms include:
- MBI-Human Services Survey: The original measure that was designed for professionals in the human services.
- MBI-Educators Survey: An adaptation of the original measure for use with educators.
- MBI-General Survey: A new version of the MBI designed for use with workers in other occupations.
AWS/MBI Personal Reports
This report reviews the individual's results from both the MBI-GS and the AWS together. It provides two ways of looking at burnout. The first is to look at the effects on the individual, and the other is to look at the individual's perceptions about the organization in which he/she works to enable them to review any mismatches between their orientation and the organization. Burnout is the result of this mismatch. They can then take action to decrease the source of burnout as evidenced by the AWS. This report analyzes burnout and then recommends various ways to deal with it and overcome it.
We will send you a link to an online "control panel" where you will enter clients names and email addresses. Clients will be sent an email with a url address to take the evaluation. You can monitor their progress from your control panel. A report will be created and you may print it or release it to the participant. The combined AWS/MBI Personal Report for the MBI-HSS and MBI-ES are available but must be ordered directly from Mind Garden. Group reports are also available - contact Mind Garden for details.
Select the desired number of reports from the drop-down menu below.
* click here for web-browser compatibility information
| AWS/MBI-GS (General Survey) |
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| AWS/MBI-ES (Educators Survey) |
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| AWS/MBI-HSS (Human Services Survey) |
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The following volume pricing applies: | |
| Individual report | $20.00 each |
| 2-10 reports | $19.00 each |
| 11-20 reports | $18.00 each |
| 21-50 reports | $17.00 each |
| 51-100 reports | $16.00 each |
For larger quantities, please contact us | |
See a sample report(PDF)
AWS/MBI Group Reports
In general, Group Reports save time by doing the group calculations and providing limited interpretation. The purchase of a Group Report must be accompanied by a purchase of Licenses (Online Surveys or Personal Reports) since there must be data available for the Group Report to run. You will need one Group Report per campaign (campaign = Online Survey grouping).
| AWS/MBI-GS (General Survey) |
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$250.00 |
| AWS/MBI-ES (Educators Survey) |
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$250.00 |
| AWS/MBI-HSS (Human Services Survey) |
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$250.00 |
See a sample report(PDF)
If you need to order more than one Group Report, please contact us
Maslach Burnout Inventory 3rd Edition Manual
The Third Edition Manual presents the developmental research for all three forms of the MBI, as well as the relevant psychometric data. It also reviews the status of current knowledge about burnout and discusses the most important directions for future research. The manual includes non-reproducible copies of all three forms: HSS, ES, and GS, however when a reproduction license or online survey is purchased, it is for a specific form of your choosing.
Manual
- You need a Manual if...
Paper by |
Digital download (PDF) |
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Includes non-reproducible instrument and scoring key, both marked “non-reproducible copy” |
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$40.00 |  |
License to Use - purchasing options
- You need a License to Reproduce/Administer if...
- You need Mind Garden's Online Survey if...
- Translations
| License to Reproduce/Administer | Mind Garden's Online Survey |
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Digital download (PDF) |
MindGarden's Transform system for data collection and scoring |
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| 50 | |
$100.00 | |
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| 100 | |
$110.00 | |
$132.00 | |
| 150 | |
$135.00 | |
$162.00 | |
| 200 | |
$160.00 | |
$192.00 | |
| 250 | |
$200.00 | |
$240.00 | |
| 300 | |
$228.00 | |
$274.00 | |
| 350 | |
$252.00 | |
$302.00 | |
| 400 | |
$288.00 | |
$346.00 | |
| 450 | |
$324.00 | |
$389.00 | |
| 500 | |
$360.00 | |
$432.00 | |
For pricing for larger quantities, please click here |
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Combined Maslach Burnout Inventory and Areas of Worklife Survey
The Areas of Worklife Survey (AWS) was created to assess employees' perceptions of qualities of worksettings that play a role in determining whether they experience work engagement or burnout. It is a companion piece to the Maslach Burnout Inventory. The AWS is a short questionnaire with demonstrated reliability and validity across a variety of occupational settings. It produces a profile of scores that permit users to identify key areas of strength or weaknesses in their organizational settings. It applies to small workgroups or summary profiles across large organizations. Since the AWS is valuable when used in conjunction with the Maslach Burnout Inventory, the AWS web based administration can be purchased below in a web form that includes either the MBI General Survey Form (MBI-GS), the MBI Educators Survey Form (MBI-ES), or the MBI Human Services Survey Form (MBI-HSS) - you will select which form of the MBI you need. Get both the AWS and MBI for a single price on a single web form.
License to Use
| Mind Garden's Online Survey for the Combined AWS and MBI | |||||
Number of |
MindGarden's Transform system for data collection and scoring |
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| 50 | $155.00 | |
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| 100 | $182.00 | |
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| 150 | $260.00 | |
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| 200 | $332.00 | |
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| 250 | $408.00 | |
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| 300 | $474.00 | |
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| 350 | $539.00 | |
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| 400 | $600.00 | |
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| 450 | $657.00 | |
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| 500 | $720.00 | |
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For pricing for larger quantities, please click here |
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About Burnout
Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion -- as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. ... A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job.
The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. --From the Maslach Burnout Inventory Manual, 1996
Key References for the MBI
Books
Leiter, M.P. & Maslach, C. (2005). Banishing Burnout: Six strategies for Improving your relationship with work. San Francisco, CA: Jossey-Bass.
Maslach, C. & Leiter, M.P. (1997). The Truth About Burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Articles
Leiter, M. P., & Maslach, C. (2005). A mediation model of job burnout. In Antoniou, A. S., & Cooper, C. L. (Eds.), Research companion to organizational health psychology (544-564). Elgar Publishing.
Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.
Maslach, C., & Leiter, M. P. (2008). Early predictors of job burnout and engagement. Journal of Applied Psychology, 93, 498-512.
Maslach, C., Leiter, M. P., & Schaufeli, W. B. (2009). Measuring burnout. In C. L. Cooper & S. Cartwright (Eds.), The Oxford handbook of organizational well-being (86-108). Oxford UK: Oxford University Press.
Sample Survey Items and Directions:
General Survey Form (MBI-GS)
The purpose of this survey is to discover how staff members view their job, and their reactions to their work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | In my opinion, I am good at my job. |
| 3. | I doubt the significance of my work. |
Human Services Survey Form (MBI-HSS)
The purpose of this survey is to discover how various persons In the human services, or helping professionals view their job and the people with whom they work closely.
Because persons in a wide variety of occupations will answer this survey, it uses the term recipients to refer to the people for whom you provide your service, care, treatment, or instruction. When answering this survey please think of these people as recipients of the service you provide, even though you may use another term in your work.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some recipients. |
Educators Survey Form (MBI-ES)
The purpose of this survey is to discover how educators view their job and the people with whom they work closely.
Please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, write a "0" (zero) in the space before the statement. If you have had this feeling, Indicate how often you feel it by writing the number (from 1 to 6) that best describes how frequently you feel that way.
How often:
| 0 | 1 | 2 | 3 | 4 | 5 | 6 |
| Never | A few times a year or less | Once a month or less | A few times a month | Once a week | A few times a week | Every day |
| 1. | I feel depressed at work. |
| 2. | I have accomplished many worthwhile things in this job. |
| 3. | I don't really care what happens to some students. |
Burnout has been an important social issue for many years, with an increasing number of people from various disciplines doing research to understand the phenomenon and to suggest solutions for the problems that burnout poses. This research is being carried out in many countries around the world, so it is clear that burnout has global significance.
Areas of Worklife Survey
Psychological Capital
State-Trait Anxiety Inventory